FAQs

You can check in between the hours of 1pm - 5pm for our standard retreats. We will give you a more specific start time for tailored or specialist retreats.

Check out is by 11am. You’re welcome to store your bags with us until 2pm.

Please contact us if you would like to stay longer.

Once your booking has been confirmed, should you need to move or cancel your booking you can do so by giving a minimum of 30 days’ notice period. Cancellations or alteration to booking dates that fail to give a 30-day notice will result in you forfeiting monies paid, (sorry there are no exceptions). We would be happy for you to nominate someone else to take your place and highly recommend that you consider travel insurance to cover potential eventualities.

Unfortunately not as we're a private retreat and cater only to our guests. We want to ensure our guests have an exclusive and incredible experience.

No, Tranquil Waters is a health and wellbeing retreat. If you are seen to disturb any of other guests or local people on the estate, depending on the severity of the complaint you may be given a warning or asked to leave with no refund. On our solo or dual occupancy retreats, quiet time is from 10pm - i.e please limit movement and time in the communal areas. No music must be played on the terrace or in the outdoor areas.

At Tranquil Waters we can serve alcohol at our private Bistro adjacent to the accomodation.

Before your stay we send out a questionnaire asking what your dietary requirements and preferences are. During our specialist retreats you will be sent a preference sheet that will be given to our private chef. We have a 5 star food and hygiene rating and take dietary requirements very seriously. Please be aware if you have any serious allergies - all of our food is cooked in the same location so we cannot guarantee any cross contamination. Please speak to us before your booking to understand your dietary requirements.

Of course, we have our own private chef who is catering for a max of 20 people at our private bistro "The Retreatery" . Our chef, is your chef for the retreat. If we can accommodate you any requirements, we will do.

Yes you can eat in your suite, however we ask that you're extremally careful and use coasters/placemats to avoid damaging the furniture. If you damage our furniture you may be liable for repair/replacement.

Sorry, we only cater for guests at Tranquil Waters.

If you are booking a specialist retreat - your treatments will be included and you will have been allocated specific times. If you are booking a standard retreat, although the standard retreat may include treatments - you can add other treatments and tailor your own retreat. We do advise guests book treatments in advance to avoid disappointment, but you are more than welcome to book extra treatments when you arrive or during your stay and we will do our best to accommodate your needs.

We can include personal training and coached sessions throughout your stay - where you'll be coached by our highly qualified and specialist coaches. Alternatively you are welcome to use the gym as open gym facilities throughout your stay this will need to be pre booked to ensure a member of staff is on site for health and safety reasons. During a specialist retreat - your stay may include exercise, ie candlelit yoga. You will be given a timetable before you arrive at Tranquil Waters.

When you arrive at Tranquil Waters and shown to your suite - a lovely fluffly robe will be waiting for you.

Throughout your entire float experience you will have the float room and our vanity/relaxation space to use which is totally private.

There are no rules as to how often you should float, however when you start floating, it is ideal if you are able to manage several floats within a fairly short space of time, say one float per week or fortnight for 3-5 sessions. We know that this isn’t always possible however and most people will find they feel real benefit from even just one float. For long-term benefits, it is preferable to float regularly (monthly, fortnightly or weekly) to help maintain reduced stress levels, muscle tension and improve overall well-being rather than using it as a reactionary treatment when stress & tension levels are already high. The common sense approach that prevention is better than cure also applies to floating. We at 'Tranquil Waters' float anywhere between daily to weekly and can wholeheartedly confirm that ‘the more you float, the better it gets’ is true!

Some people fall asleep but the water is so dense that you stay afloat. The worst that can happen is getting woken up by a bit of salt water in your eyes.

Normally food is not recommended unless you want to hear your stomach growling inside the pod. Similarly, you shouldn’t be starving or you could have the same issue, just have a light meal a couple of hours before the session. Definitely no caffeine, alcohol or energy drinks. Ideally some water is okay.

Absolutely, pregnant women love floating! It‘s a wonderful way to alleviate the weight of carrying another human inside you. If you have any concerns or medical conditions then please consult with your Midwife/ Dr before coming in. You may not float if you are over 37 weeks pregnant for risks of your waters breaking in our tank.

Only one person per pod. Once you have floated you will realise that the experience is quite personal and worrying about disturbing someone else lying next to you really defeats the purpose of the experience.

Come as you are – we provide everything that you need to float. Robes, towels, earplugs, organic shower and body products, and blow dryers are all provided. You may wish to bring a contact lense case, a brush & your personal beautifying potions. Using bathers is also not recommended as they usually carry a lot of bacteria which would affect the hygiene in the pod, and also they will turn into cardboard due to the high salinity!

The entire water in the pods is fully filtered 3 times between each float, passing through a 10 micron filter and a brominator. The natural bacterial killing qualities of the Epsom salt combined with hydrogen peroxide and UV light means that the water in the pods is cleaner than tap water. The cleanliness of the pods and that of our float centre is of utmost importance to us.

Many people experience significant benefits on their first float, however like any form of active wellness, consistent and repeated usage amplifies the results. We find that after your second or third float, you’ll be able to relax both physically and mentally and you’ll really start to feel how awesome floating can be. For chronic conditions more sessions will likely be necessary as it can take time to resolve underlying issues effectively. All of our specialist retreats come with float sessions.

In the 24 hours before you float, don’t shave or wax as the Epsom salt water may sting your skin. Don’t drink caffeinated beverages for at least 4 hours before you float (it can make you a bit jittery). Eating a light meal about an hour to 90 minutes prior to your float should prevent your stomach from growling while you float. That’s it, no other preparation is needed. If it is your first time – come 10-15 minutes early for a brief induction. IMPORTANT: Please wait for 1 weeks after having coloured or dyed your hair (excludes bleaching/highlights), and 5 days after having a spray tan before your next float appointment. ​ Please bring a towel with you. We provide: earplugs, shampoo, conditioner and shower gel, hair dryer and straighteners, body moisturiser, cotton buds, vaseline and complimentary herbal teas for after your float. ​ What you might want to bring: Any other personal toiletries. You have your own private room so we suggest floating naked to be completely free of sensation - but if you’d prefer to wear a swimsuit or shorts, remember to bring a bag to put them in afterwards, too.

Being in the pods is more like floating in outer space than being shut in a box. You are always in control of your environment, you have the ability to open the door to the float pod at any time and leave the internal pod light on. Many people with extreme claustrophobia have reported having no problems with their time in the pod and that they actually feel very safe and comfortable. When you first get in we recommend you sit down and close and open the door a few times to see how easy it is to help you feel more comfortable.